Cancellation

Due to the nature of custom – made products, please take into consideration that we only accept cancellations or order modifications within the first 24hours after your order has been placed.
Please email viollina.official@gmail.com for the cancellation to be processed.
 

Refund
Please take in to considerations that all our products are custom made therefore, we do not accept refunds.
* Packaging removal, worn /used products cannot be exchanged or refunded.
* Please note that the reason for exchange/ refunds does not apply to fine scratches, blowholes on the surface, color, tone, size etc… of natural stones.

Exchange
* If defects occur and the product has not been worn, please contact us within 2 days from the receipt of your order.
* It is our policy to make direct exchanges (exchange to the same product, size, color) for items with defects.
* All courier costs due to defects will be covered by us.
* Refunds and exchange can be denied if customers insist on minor difference for the purpose of return or refund, or if we notice any abuse in our policy.